Car was serviced on 8/17. Advised Service Manager to have a Sales guy call me to discuss new car. A sales person called and asked me what I was looking for. As of 8/28 I have never heard back and have since purchased a new car at a different dealership. No issue with the service department.
I had my wife's Ford Escape in for service at Donley Ford of Shelby and the service department did an excellent job. The service manager (Mr. Chris Yocum) kept me up to date on my vehicles status and his service technicians had it completed within no time. I highly recommend Donley Ford of Shelby's service department for all of your vehicles service needs.
The team at Donley Ford of Shelby works up great deals, and get's you in the right car at the right price! Service department also takes care of your vehicle after you've purchased. Great team - highly recommend.
watch out they love to change the tires out on you after you buy a car from them when they gave my car there last once over they took off the matching set of new tires and put on an old set that didnt even match and when i brought it up they said it was like that when i test drove it so it came to my word against there word and they where not going to change them back so despite there nice buildings and fake up front nice easy going guys they are still just a dirty shady car dealership that will try all the tricks to screw you over
About a year late to give my review, but my car was towed there for transmission issues - a 2012 Ford Focus. I was aware of a recall and bought that up. However, according to them the transmission issue was not under warranty. Paid over $700 for the repair. A week or less later I had the same exact issue and had to be towed. I had it towed there thinking maybe it was a faulty part or something....nope! It was the part that was recalled. And they charged me labor. Customer service wouldn't return my call. I will never buy a Ford again, but for all you happy Ford owners-don't service your vehicle here. Shady is an understatement.
Donley Ford Of Shelby is a US Car Dealer based in Shelby, Ohio. Donley Ford Of Shelby is located at 249 Mansfield Ave, Shelby, OH 44875, USA.
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